If you’d like to make a change to your order, please visit the “UPDATE MY ORDER” page and let us know what you’d like to update using the form on that page.
Please note that any changes or cancellations MUST BE MADE ONE WEEK PRIOR to your scheduled shipment date.
To make an update to your shipping details:
- Visit the “MY ACCOUNT” page.
- Scroll down to the “My Addresses” section.
- Click “Edit” to update your address information.
If you have additional questions, please contact us using the “UPDATE MY ORDER” form.
Supplements are shipped once per month and Meal Replacements are shipped every two weeks. If you need to request a special shipping accommodation, please contact our Automatic Discount & Delivery Team and let us know how we can help. Depending on the nature of your request, additional shipping / handling fees may apply. Inquire for details.
To make an update to your payment details:
- Visit the “MY ACCOUNT” page.
- In the “My Subscriptions” section, click “VIEW” on the individual subscription you wish to update.
- On the subscription detail page, click “Change Payment” to update your payment information.
Repeat this process for all the subscriptions that you want to updated. You may also visit the “Saved Cards” section on the “MY ACCOUNT” page to delete your current card and replace it with another.
If you have additional questions, please contact us using the “UPDATE MY ORDER” form.
Product prices rarely change, but occasionally increased manufacturing costs may require a small adjustment in the pricing of some products. We are committed to offering you the finest nutritional supplements and products to support you in your pursuit of Optimum Health. As such, we recommend you review the latest product prices displayed on our online store for upcoming orders prior to your scheduled shipments.
To place your order on hold for one month:
- Visit the “MY ACCOUNT” page.
- In the “My Subscriptions” section, click “VIEW” on the individual subscription you wish to place on hold.
- On the subscription detail page, click the “SUSPEND” button to place your order on hold.
To ensure that your order is placed on hold and restarted in a timely manner, one of our representative will contact you within 48 hours to confirm your request after submission. Please note that any changes or cancellations MUST BE MADE ONE WEEK PRIOR to your scheduled shipment date.
If you have additional questions, please contact us using the “UPDATE MY ORDER” form.
To cancel your account, please contact our Automatic Discount & Delivery Team at 1-800-808-7959 or 913-814-8222, anytime Monday through Thursday, 7:30AM to 4:30PM, or Friday 7:30AM to 12:30PM Central Time to speak with Customer Care team member that can assist you. Cancellation requests MUST BE MADE ONE WEEK PRIOR to your scheduled shipment date. We are unable to accommodate cancellation requests online or by email. You can place your order on hold for one month from your “My Account” page. Please see the FAQ on this page for details on how to make this change.
Shipping & Nutritional Product Returns FAQ’s
Answers to many frequently asked questions about Shipping & Nutritional Product Returns can be found on our “Shipping & Nutritional Product Returns FAQ’s” page.
Auto Discount & Delivery Program Terms & Conditions
A complete list of all Auto Discount & Delivery Program Terms and Conditions can be found here.
